How This FAQ Works for You
We put this page together based on the real questions we hear from people in Bangladesh every day. Whether you're sorting out a first deposit through Nagad, trying to access your account from a different device, or wondering how withdrawals get verified, the answers here walk you through the actual steps — not vague pointers. Each answer covers the concrete process: what
to tap, what to expect, and when to contact us if something isn't resolving on its own. If your question isn't listed, our support team is reachable directly and can walk you through anything account-specific. We keep this page current so what you read here reflects how the platform actually works right now.
- bKash — Deposit via bKash by selecting it at the cashier, copying the account number shown, sending from your bKash app, and confirming with your PIN.
- Nagad — Nagad deposits follow the same flow — pick Nagad at the cashier, send to the number provided, and your wallet balance updates once the transfer clears.
- Rocket — Rocket payments are supported at the cashier alongside bKash and Nagad. Use your Rocket app to send, then wait for the on-screen confirmation.